Refund and Returns Policy
Return & Refund Policy – Fowa Natural
At Fowa Natural, your satisfaction is our top priority. We strive to provide high-quality natural products that meet your expectations. However, if you are not completely satisfied with your purchase, we are here to help.
Returns
- You can request a return within 14 days of receiving your order.
- To be eligible for a return, your product must be unused, in its original packaging, and in the same condition that you received it.
- To initiate a return, please contact our Customer Support at [email/contact form]. Include your order number and reason for return.
Refunds
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable, except in cases where the product is defective or incorrect.
Exchanges
- If you received a defective or incorrect product, we will gladly exchange it for the correct item.
- To request an exchange, contact our Customer Support with your order details and photos of the issue.
Non-Returnable Items
- Products that are opened, used, or damaged due to customer handling cannot be returned.
- Gift cards and promotional items are non-returnable.
Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us at: